Answer & Organize
Starts with Ava (AI Receptionist) or full Pier24 Connect. Make sure phone calls and website inquiries get answered, appointments get booked, and every customer is saved in one organized place.
See how Ava worksHow It Works
How Pier24 turns a phone call or inquiry into a long-term customer.
1. Customer Contact
2. Ava / Capture
3. Customer Record
4. Book / Follow Up
5. Convert
6. Retain / Grow
Step-by-step customer flow
Six connected steps. Zero disconnected tools.
- 01CUSTOMER CONTACT
Someone reaches out to your business
A potential or returning customer calls your phone number, submits a request on your website, or asks a question about your services.
Without Pier24
Without a system, missed calls hit voicemail, form emails get buried, and callers move on to a competitor.
With Pier24
Every incoming call or inquiry is greeted promptly instead of waiting until someone has free time at the end of the day.
- 02AVA / CAPTURE
Ava answers and captures the opportunity
Ava, your AI receptionist, answers the call using your approved business details—handling common questions, checking schedule availability, or gathering what the caller needs.
Without Pier24
Callers hang up on voicemail, or staff jot down an incomplete phone number on a piece of paper.
With Pier24
Ava captures the caller’s name, phone number, service interest, and timing—or books their appointment right on the call.
- 03CUSTOMER RECORD
Everything is saved in one organized customer record
The conversation, contact details, appointment, and notes are saved automatically in one shared place for your business.
Without Pier24
Customer details live in five different places—phone call logs, personal text threads, calendars, and spreadsheets.
With Pier24
Your customer list updates itself automatically. Behind the scenes, this is your built-in CRM—with zero manual data entry required.
- 04BOOK / FOLLOW UP
Appointments get confirmed and open inquiries get followed up
Whether the customer booked an appointment or asked for a quote, Pier24 makes sure the next step happens on time.
Without Pier24
Customers forget their appointment time, or warm leads go cold because you got busy with other jobs.
With Pier24
Pier24 sends appointment reminders, follows up on missed calls, and creates clear follow-up steps so nobody is forgotten.
- 05CONVERT
More inquiries turn into paying customers
Consistent responses, clear scheduling, and timely quote follow-up help turn everyday inquiries into completed appointments and jobs.
Without Pier24
Quotes sit unanswered and nobody knows which opportunities are still open.
With Pier24
You can see every open opportunity in one place and let Pier24 follow up until the customer books or decides.
- 06RETAIN / GROW
Stay in touch and bring customers back
After the appointment or service is finished, the relationship keeps going so one-time visitors become loyal regulars.
Without Pier24
Happy customers finish their visit, never get asked for a review, and forget to rebook months later.
With Pier24
Pier24 checks in after service, requests reviews, and sends friendly reminders when it is time for their next visit.
How the packages fit
Start where you need help most, and expand when you are ready.
You do not have to turn everything on at once. Every Pier24 package uses the same customer record so you can grow step by step.
Follow Up Automatically
Adds Pier24 Automate and Growth follow-up so missed calls, appointment reminders, and open quotes are handled automatically without relying on memory.
See how Automate worksBring Customers Back
Expands Pier24 Growth with post-visit follow-up, review requests, and repeat-visit reminders that turn one-time callers into loyal repeat customers.
See how Growth works