Answers calls when you are busy
When you are with a client, working on a job, or away from the front desk, Ava answers the phone politely instead of sending callers to voicemail.
Meet Ava · Pier24 AI Receptionist
Answer every call, book more appointments, and never lose a caller to voicemail.
Live Call Outcome
More than a phone bot
Standalone answering bots stop the moment the call hangs up. Ava is built directly into Pier24. Depending on your setup, a completed call can update your customer record, capture or coordinate an appointment, and trigger the appropriate follow-up.
- ●Answers with your business name, hours, and approved service info
- ●Books appointments onto your Pier24 schedule without double-booking
- ●Creates or updates the customer record when configured
- ●Can log a clear call summary and trigger the appropriate follow-up
- ●Connects seamlessly to reminders, quote follow-up, and repeat business
The problem Ava solves
You cannot answer the phone every time when you are doing the actual work.
If you run a salon, barbershop, detailing studio, contracting business, or consulting practice, the most valuable calls often arrive while your hands are full. Stepping away interrupts the client in front of you—but letting the call go to voicemail often means losing a new customer.
Even when someone does leave a voicemail or someone in the office scribbles a phone number on a notepad, details get lost before anyone calls back.
Ava solves both problems at once: she answers the caller right away and organizes the next step inside Pier24 so nothing slips through the cracks.
What Ava can do
Built for everyday front-desk conversations.
Ava handles the routine phone work that keeps your business responsive without overstepping your rules.
Handles common customer questions
Ava answers everyday questions about your services, location, business hours, and policies using only the approved information you provide.
Books appointments on your schedule
For appointment-driven businesses, Ava checks real schedule availability, holds the time slot, and books the customer without phone tag.
Captures caller information & leads
If a caller needs a quote or custom service, Ava collects their name, phone number, and request details so your team has everything needed to respond.
Routes calls & takes structured messages
You decide which calls should be transferred to a team member during business hours and when Ava should take a clear, organized message.
Creates the customer record & next step
Every call is summarized and saved inside Pier24 automatically, creating a follow-up action so no caller is ever forgotten on a notepad.
You stay in control
Configured around your hours, your services, and your rules.
Booking & Schedule Coordination
Define which services can be booked over the phone, how long each service takes, and which staff or resources are eligible. Ava only offers real available times.
Lead Capture & Customer Record Creation
Even when a caller is just asking a question or requesting an estimate, Ava records their contact details and links the call directly to your shared customer list.
Business Hours & Routing Rules
Set your regular weekly hours, after-hours behavior, and approved transfer numbers so Ava knows when to connect a caller to your staff and when to take a message.
Approved Business Knowledge Only
Ava relies on your reviewed services, policies, and FAQs. She does not invent prices, guess policies, or promise times that are not on your schedule.
Real-world examples
How different businesses use Ava.
From appointment-based studios to field services and professional offices, Ava adapts to how your customers reach out.
Barbers, Salons & Spas
Book appointments while you are with a client
A client calls for a Friday afternoon haircut while every chair is busy. Ava answers, checks Friday availability, books the 3:00 PM slot, and saves the appointment and client record in Pier24.
Mobile Detailing & Auto Services
Capture vehicle inquiries without stopping work
A customer calls asking about ceramic coating and interior detailing while your team is working in the bay. Ava explains your packages, captures their vehicle type and contact info, and creates a follow-up task.
Contractors & Home Services
Turn missed calls into organized quote requests
A homeowner calls about a repair while you are on a job site. Ava captures the address, issue description, and urgency, then logs the lead in Pier24 so you can follow up before they call a competitor.
Consultants, Real Estate & Professional Services
Greet prospective clients professionally every time
A new prospect calls to ask about scheduling an initial consultation. Ava answers common intake questions, captures their background details, and books a discovery time on your calendar.
Standalone Offer
AI Receptionist
Start with Ava answering calls, booking appointments, and organizing your callers in Pier24.
$149/ month
$199 one-time setup
- ✓ AI phone answering with your business greeting and knowledge
- ✓ Appointment booking & schedule coordination
- ✓ Caller lead capture, call summaries, and callback requests
- ✓ Shared customer record (up to 500 contacts, 2 team seats, 1 phone number)
- ✓ 150 included voice minutes per month
Guided onboarding and rollout: public self-serve checkout is currently closed while each business is configured and verified before live calls are enabled.
Ready for more than phone answering?
Ava is also included inside Capture, Convert, and Grow.
When you want website inquiry capture, automatic follow-up, quote recovery, and repeat-customer campaigns, you can upgrade on the exact same workspace without losing your phone setup or customer history.
- $349/mo$499 setup
Capture
Ava + full Connect (website inquiries, full communication history, 500 voice mins)
- $649/mo$999 setup
Convert
Capture + Automate + Growth (automatic follow-up, reminders, 2 managed campaigns)
- $999/mo$1,499 setup
Grow
Expanded Capture + Automate + Growth (1,000 voice mins, 30 workflows, 4 campaigns)
